At Matchday Vault we strive to provide the best quality products and service. All our items are vintage, aged and normally used. It is important to know that items will almost always show some degree of wear. Every item is inspected thoroughly, with any major faults noted in the item description.
Change of mind
We do not accept refunds or exchanges for change of mind or incorrect sizing. We encourage you to carefully review your purchase before completing your order.
Online purchases
For items purchased online, we offer a 7-day return policy starting from the day you receive your order. If you wish to return your online purchase, please ensure the item(s) are in their original condition as received, including tags should tags have been attached.
Where to send a return
Please email us first so we can confirm your return reference. Returns are sent to our InPost collection point:
LOCKER SUP TORRENUEVA-URB. TORRENUEVA 250 2
Avenida de Rota 95
29649 Las Lagunas de Mijas
Málaga
Spain
Conditions for returns
- Proof of purchase (receipt or confirmation of product number) is required for all returns.
- The item must be in its original condition and packaging.
- We do not accept returns on sale items or items purchased using a discount code.
- If your return is approved, we will issue a refund to the original payment method, or offer an exchange or credit, depending on your preference.
- Shipping costs for the original purchase and for the return of the product are not refundable.
- We generally will not accept returns of individual items within a bundle or set. For queries on this, email timothy@matchdayvault.net
Return shipping
For online returns, you are responsible for the shipping costs associated with returning the item to us, unless the item was faulty, damaged upon arrival, or you can prove the jersey is not a legitimate item.
A refund will only be processed after the returned jersey has been physically received and has successfully passed our quality inspection. Under no circumstances will a refund be issued based solely on a return request, tracking submission, or shipment initiation.
Faulty or damaged items
If your item arrives damaged or defective, please contact us immediately at timothy@matchdayvault.net — we may request that you provide photos or other evidence of the defect.
We reserve the right to refuse a refund if we believe that the jersey has been intentionally damaged, abused or misused.